Last updated: October 12, 2026
This Privacy Policy describes how Restoration AI Solutions, LLC ("we," "us," "our," or "RAiS") collects, uses, stores, and protects information when you use the RAiS Scoping Assistant application, website, and related services (the "Service").
We collect the following types of information:
We use the information we collect to:
We do not sell your information. We may share information:
AI-assisted features may send your message text and relevant job or conversation context to configured external AI services to generate suggestions, summaries, or translations. When you use dictation, recorded audio is sent to an external transcription service to produce text. This can occur before you send a chat message or save a note.
The Translator in Job Assistant and the Translator in Ask RAiS use separate temporary browser-tab workspaces. When a Translator uses an AI service, the submitted text and language choices are sent to configured AI services, including fallback services when needed, without job or chat context. RAiS does not add the original text or translation to job or chat history. We may retain usage records without that text, such as account/company identifiers, languages, provider/model, token counts, timing and status. Workspaces expire after four hours without Translator interaction; an inactive tab is checked when you return. Clear, sign-out, or an account/company change also clears them; leaving or switching jobs additionally clears the Job Assistant workspace. Temporary content can be lost if the browser session is cleared or interrupted. These browser-workspace limits do not control provider retention or erase copies you save elsewhere.
Groq describes limited retention for reliability and abuse monitoring; we do not promise zero provider retention. Ollama states that cloud prompts and responses are processed transiently and are not used to train its models. Email providers retain message content and delivery records under their applicable retention settings. Provider details are available from Groq, Ollama, and Postmark.
Optional shared feedback: only if you explicitly opt in for that submission may RAiS publish a reviewed, redacted copy for other signed-in beta testers. Your private original and callback details are not included in the shared feed. Authorized company administrators and RAiS support may access private feedback for their permitted support roles. You can withdraw sharing permission from your feedback list or contact support; this removes the shared copy from the feed, but cannot recall copies another viewer has already made.
Support communications may also be handled through the email and messaging services used by RAiS support, including Telegram for support alerts. Alerts can include feedback text, the submitter’s name or account identifier, company name, and app context. Avoid including unnecessary customer or sensitive information in support requests.
The primary RAiS application server is hosted by Hostinger in Boston, United States. The Hostinger backups currently listed for this server are also located in the United States. External services and off-site backup providers may process or store information in other countries. We use access controls, encrypted connections, and RAiS-encrypted off-site backup archives. This is not a representation that all active data or every copy is encrypted at rest. We implement reasonable administrative, technical, and physical safeguards, but no system is completely secure and we cannot guarantee absolute security.
To the fullest extent permitted by applicable law, we are not liable for damages arising from data breaches, hacking, unauthorized access, data loss, or corruption caused by factors outside our reasonable control or by third parties. Nothing in this Section excludes or limits our liability for damages caused by our gross negligence or willful misconduct.
You store customer data, job data, and other information in the Service at your own risk.
We recommend that you do not store social security numbers, financial account numbers, driver's license numbers, payment card data, protected health information, or other highly sensitive personal identifiers in the Service. You are responsible for complying with all applicable laws when collecting and storing customer or third-party data.
You may not submit protected health information or other regulated sensitive data to the Service unless you have all required legal authorizations and safeguards in place.
You may include an insurance claim number when necessary for an authorized restoration job. This does not authorize unrelated sensitive information or processing that violates applicable law.
We may use cookies and similar technologies to keep you logged in, remember your preferences, understand how the Service is used, and improve performance. You can manage cookies through your browser settings. Disabling cookies may affect your ability to use certain features.
The application also uses browser storage for supported offline functions, including cached job information and queued actions. Some unsent chat drafts may be stored in the current browser tab. Clearing browser data can remove locally stored information, including work that has not synchronized with the server.
We retain account and company job records while needed to provide the Service. Archiving a job preserves its records. Removing a team member or closing an individual account does not automatically delete company job records.
During beta, request account or job deletion through support@prorestoration.ai. We verify your identity and authority, confirm the records covered, and explain any information retained for the company or for applicable legal, security, or dispute-resolution purposes. Authorized deletion includes associated active records, such as applicable job chat and uploaded files, after those checks. We confirm the result and any remaining retention limits.
Backups rotate on daily, weekly, and monthly schedules depending on the backup system. Selected recovery copies, audit records, agreement records, and support communications follow separate retention reviews; they are not all erased at the same time as active records. We do not promise a fixed six-month maximum for all residual copies. Retained copies are restricted to their remaining recovery, security, recordkeeping, or legal purpose and removed when no longer needed for that purpose. Provider copies follow applicable provider retention and legal requirements.
A server-side deletion does not erase files you exported or data stored in your browser or other devices. Support can explain the additional steps for copies you control. Completed deletion requests must be considered before backup data is returned to active service.
The Service is intended for users in the United States, and its primary application server is in Boston, United States. External providers may process or store information in the United States or other countries where they operate. These countries may have different data-protection laws. A US application-server location is not a promise that all processing or storage occurs only in the United States.
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at support@prorestoration.ai. We will respond within a reasonable time and in accordance with applicable law.
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us immediately at support@prorestoration.ai.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, by posting a notice within the Service, or both, before the changes take effect. We will ask you to acknowledge the current Privacy Policy before using protected app features. Acknowledging this notice does not replace any separate consent required for a particular feature or processing activity.
For privacy questions, contact us at support@prorestoration.ai.